LIFE 100.3 Accessibility Policy
Trust Communications Ministries, Inc is committed to treating all people with dignity, allowing them to maintain their independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities and will do so by preventing and removing barriers to accessibility and meeting requirements under the Accessible Canada Act.
Definitions
For the purposes of this policy: “Disability” means:
- Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co‐ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
- A condition of mental impairment or a developmental disability;
- A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
- A mental disorder; or
- An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.
“Service animal” means an animal accompanying a person with disabilities where it is readily apparent that the animal is used by the person for reasons relating to his or her disability or where the person provides a letter from a physician or nurse confirming that he or she requires the animal for reasons relating to the disability. This definition includes guide dogs used by the blind or visually impaired.
“Support person” means, in relation to a person with disabilities, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs.
Application of Policy
This policy applies to services that are provided to the public by Trust Communications Ministries. The policy applies to all staff and visitors at LIFE 100.3, who are accountable for providing accessibility to persons with disabilities.
Providing Services to Persons with Disabilities
We are committed to excellence in serving all people, including persons with disabilities, and will carry out our functions and responsibilities by:
- Communicating with persons with disabilities in ways that take into account their disability.
- Serving persons with disabilities who use assistive devices. Ensuring that persons with disabilities who are accompanied by their guide dog or other service animals are permitted to enter the premises of the LIFE 100.3 office with the animal and to keep the animal with them, unless the animal is excluded by law from the premises.
- Ensuring that persons with disabilities who are accompanied by a support person are permitted to enter the LIFE 100.3 office with their support person. At no time will persons with disabilities who are accompanied by their support person be prevented from having access to their support person while on LIFE 100.3 premises.
Support Persons
Person with disabilities may enter and have access to the support person while on the LIFE 100.3 premises. In certain circumstances, LIFE 100.3 may require persons with disabilities to be accompanied by a support person when on the premises, but only if a support person is necessary to protect the health and safety of the person with disabilities or the health or safety of others on the premises.
Service Animals
A person with disabilities may be accompanied by a guide dog, or other service animal when on LIFE 100.3 premises. In the event that service animals are excluded by law from the premises or a part thereof (e.g. an area where food is being prepared), LIFE 100.3 will provide other resources or support to enable the person with disabilities to access the services offered by LIFE 100.3
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services for areas that are specifically under the control of the Ontario PC Caucus or their respective offices, notice will be clearly posted and include anticipated length of time of the service disruption.
Feedback process
LIFE 100.3 welcomes any feedback regarding the methods we use to provide services to persons with disabilities.
Individuals may provide their feedback by the following methods:
In person or in writing to:
LIFE 100.3 115 Bell Farm Road, Suite 111, Barrie, Ontario, L4M5G1
Click here to access the contact form and send us your comments or questions with an option to remain anonymous.
All feedback not made anonymously will be acknowledged within 7 business days of receipt. Personal information remains confidential unless consent to disclosure of that information is given.
LIFE 100.3 will review and assess all feedback received with respect to the LIFE 100.3 office accessibility practices and policies. If the feedback is in the nature of a complaint, the comment(s) or allegation(s) will be investigated, unless they are made in bad faith, or are frivolous or vexatious. Feedback will be shared with the appropriate departments and office contacts.
Modifications to this policy
Any existing policy that is not aligned with the Accessibility Policy will be removed or modified.
Questions about this policy
LIFE 100.3 welcomes suggestions from staff for improving this policy and the manner in which we provide services to persons with disabilities.
Requests for AODA compliance documents
Upon request, LIFE 100.3, shall provide a copy of this policy to any person. When a request for this policy is received, LIFE 100.3 will provide the document or information in a format that takes into account the requestor’s disabilities.
The Canadian Radio-Television and Telecommunications Commission (CRTC) regulates and supervises broadcasting and telecommunications in Canada. The CRTC has created a wide range of requirements under the Broadcasting Act and the Telecommunications Act that relate to identifying and removing barriers and preventing new barriers. Trust Communications Ministries complies with the applicable conditions of licence, regulations, orders, and conditions of service. As we are federally regulated, this form conforms to the Accessible Canada Act and the Web Content Accessibility Guidelines. We have promised to respond directly to accessibility concerns within 7 days of receiving. We will keep the complainant informed of the process until the matter is resolved.
Email Shauna JonesAccessibility Progress Report May 2025
LIFE 100.3 Accessibility Progress Report
GENERAL
Executive Summary
Trust Communications Ministries (LIFE 100.3) is a Canadian Christian Radio Station originating in Barrie, Ontario with repeater stations in Owen Sound, Huntsville, and Peterborough.
This Accessibility Plan Progress Report describes the strides LIFE 100.3 has made in the first year of implementing its Accessibility Plan. This report also highlights how persons with disabilities were consulted in preparing this progress report, and reviews the feedback received.
Intent
Trust Communications Ministries is dedicated to creating an inclusive and accessible environment for everyone — including clients, employees, job applicants, suppliers, and visitors. Whether interacting with our services, accessing our information, or visiting our facilities, we strive to ensure a barrier-free experience. We are committed to identifying, removing, and preventing obstacles that may affect individuals with disabilities, particularly in the areas of employment, communication, and physical spaces within our organization.
Definitions
Barrier: Anything physical, architectural, technological, or attitudinal, anything that is based on information or communications, or anything that is the result of a policy or a practice that hinders the full and equal participation in society of a person with an impairment, including a physical, mental, intellectual, cognitive, learning, communication, or sensory impairment, or a functional limitation.
Disability: Any impairment, including a physical, mental, intellectual, cognitive, learning, communication, and sensory impairment, or functional limitation that is either permanent, temporary, or episodic in nature. It can be evident or not in interaction with a barrier to hinder a person’s full and equal participation in society.
Contact Information
Contact to receive feedback for the Trust Communications Ministries Plan:
Office Manager
115 Bell Farm Road, Suite 111 Barrie, Ontario L4M 5G1
705.735.3370
shauna@lifeonline.fm
The accessibility plan is offered in any of the following formats upon request:
• Print;
• Large print;
• Audio; and
• Electronic
Requests to receive an accessibly formatted version of the Trust Communications Ministries Plan are available by phone, email or via the Accessibility Feedback section on our website. The Accessibility Plan will be provided within 30 days of receiving the request.
Feedback Collection Process
Trust Communications Ministries welcomes feedback from its employees, listeners, clients, and members of the community regarding the accessibility plan and any barriers encountered by persons with disabilities.
Externally, individuals who provide formal feedback receive acknowledgement of their feedback along with any resulting actions. Individuals can submit feedback via the form available on our website, or by obtaining a physical copy of the feedback form from the front desk or with a mail-in request to:
Office Manager
115 Bell Farm Road, Suite 111 Barrie, Ontario L4M 5G1
705.735.3370
shauna@lifeonline.fm
Internally, Trust Communications Ministries welcomes feedback from its employees regarding the accessibility plan and any barriers that may be encountered by persons with disabilities.
Employees who provide formal feedback receive acknowledgement of their feedback, along with any resulting actions based on the concerns or complaints they submit.
• Employees also have the opportunity to provide anonymous feedback if desired; all feedback remains confidential unless the person consents to the disclosure of their personal information.
• Individuals are free to provide feedback in the format most comfortable for them. The feedback process is published in accordance with the applicable legislation. Any changes to the Accessibility Plan or the feedback process are published as soon as possible, and notice of any changes are reported to the Accessibility Commissioner. The personal information of anyone who provides feedback remains confidential in accordance with all applicable privacy laws.
PROGRESS ON TRUST COMMUNICATIONS MINISTRIES’ ACCESSIBILITY PLAN
Our Employment Practices
All future job postings will include the following, “Trust Communications Ministries is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, Indigenous peoples, and persons with disabilities.”
Our Built Environment
We understand the importance of providing safe, comfortable and inclusive spaces. This ensures that any reported barriers are made known, and acknowledged in a timely manner.
Our Information and Communication Technologies (ICT)
In our commitment to serving our communities, we continue our efforts toward the removal of barriers in our technologies, to better serve individuals in accessing information about their local communities.
Communication other than ICT
Communication Methods
Our Senior Management Team actively welcomes feedback on all forms of communication, including spoken interactions and signage. To date, no formal or informal feedback has indicated the presence of any barriers in these areas.
Procurement of Goods, Services, and Facilities
We continue to invite input on how we procure goods, services, and facilities. So far, in the absence of any feedback—whether official or casual—no accessibility barriers have been identified in our procurement processes.
Program and Advertising Design and Delivery
We remain committed to gathering feedback on how our programs and advertising services are designed and delivered. At this time, no barriers have been reported through any channels of feedback.
Our Transportation Considerations
Our Senior Management Team continues to seek input on our transportation considerations. In the absence of any feedback, either formal or informal, no barriers were identified.
CONSULTATIONS
Internal
Trust Communications Ministries invited all staff to participate in a consultation process wherein employees could voluntarily and confidentially share their experience with accessibility within our organization.
Participants were invited to provide their experience in the following areas: attitudinal, architectural/physical, information and communication (ICT), technology, systemic, employment, attainment of goods and services, design and delivery of programs and transportation. Participants could also share general comments on the importance that Trust Communications Ministries’ culture places on accessibility and inclusivity. The personal information of anyone who provided feedback remained confidential in accordance with all applicable privacy laws.
A recommendation was made by a Trust Communications Ministries employee to enhance the accessibility of our video content by incorporating closed captions. We have since implemented this suggestion and now include closed captions in all of our video materials to ensure they are accessible to a wider audience.
External
Trust Communications Ministries reached out to local organizations. Specifically, these are organizations who support individuals with disabilities. Participants were invited to provide details of how they experience Trust Communications Ministries in the following areas: attitudinal, architectural/physical, information and communication (ICT), technology, systemic, employment, attainment of goods and services, design and delivery of programs and transportation.
The consultation was conducted through an in-person site visit. The individual provided positive feedback regarding the overall accessibility of our radio station facilities, noting features such as wide doorways suitable for wheelchair access and a single-level layout that eliminates the need for stairs within both our suite and the building we lease. One recommendation was made: to consider installing a temporary ramp in the studio areas to enhance accessibility for individuals with disabilities, particularly in our stand-up studio spaces.
The consultation process provided valuable feedback from firsthand knowledge and experience of the respondent. Any feedback received is assessed and reviewed by Senior Management, with appropriate accommodation made where applicable.
Positive feedback was provided regarding communication with management; overall, those experiences were seen to be understanding and accommodating. The internal communication process with senior management continues to be a priority in helping with various individual accommodation requests.
Consideration
Trust Communications Ministries Senior Management reviews feedback, when received. Identified processes are reviewed, and solutions are considered based on individual experience, as well as cultural and business practices. Additional education and training practices may also be considered.
Conclusion
Over the past year, Trust Communications Ministries has made meaningful progress in advancing accessibility in the most relevant areas and remains dedicated to identifying and removing barriers across all aspects of the organization. Input from individuals with disabilities continues to be essential in creating a more inclusive workplace.
As a small organization, we are doing our very best with the resources available to us. Our commitment to accessibility with our Accessibility Plan is sincere and ongoing, and we are continually striving to improve in meaningful and practical ways.