Accessibility Policy

LIFE 100.3 Accessibility Policy

Trust Communications Ministries, Inc is committed to treating all people with dignity, allowing them to maintain their independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities and will do so by preventing and removing barriers to accessibility and meeting requirements under the Accessible Canada Act.

Definitions
For the purposes of this policy: “Disability” means:

• Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co‐ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
• A condition of mental impairment or a developmental disability;
• A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
• A mental disorder; or
• An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

“Service animal” means an animal accompanying a person with disabilities where it is readily apparent that the animal is used by the person for reasons relating to his or her disability or where the person provides a letter from a physician or nurse confirming that he or she requires the animal for reasons relating to the disability. This definition includes guide dogs used by the blind or visually impaired.

“Support person” means, in relation to a person with disabilities, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs.

Application of Policy
This policy applies to services that are provided to the public by Trust Communications Ministries. The policy applies to all staff and visitors at LIFE 100.3, who are accountable for providing accessibility to persons with disabilities.

Providing Services to Persons with Disabilities
We are committed to excellence in serving all people, including persons with disabilities, and will carry out our functions and responsibilities by:

• Communicating with persons with disabilities in ways that take into account their disability.
• Serving persons with disabilities who use assistive devices. Ensuring that persons with disabilities who are accompanied by their guide dog or other service animals are permitted to enter the premises of the LIFE 100.3 office with the animal and to keep the animal with them, unless the animal is excluded by law from the premises.
• Ensuring that persons with disabilities who are accompanied by a support person are permitted to enter the LIFE 100.3 office with their support person. At no time will persons with disabilities who are accompanied by their support person be prevented from having access to their support person while on LIFE 100.3 premises.

Support Persons
Person with disabilities may enter and have access to the support person while on the LIFE 100.3 premises. In certain circumstances, LIFE 100.3 may require persons with disabilities to be accompanied by a support person when on the premises, but only if a support person is necessary to protect the health and safety of the person with disabilities or the health or safety of others on the premises.

Service Animals
A person with disabilities may be accompanied by a guide dog, or other service animal when on LIFE 100.3 premises. In the event that service animals are excluded by law from the premises or a part thereof (e.g. an area where food is being prepared), LIFE 100.3 will provide other resources or support to enable the person with disabilities to access the services offered by LIFE 100.3

Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services for areas that are specifically under the control of the Ontario PC Caucus or their respective offices, notice will be clearly posted and include anticipated length of time of the service disruption.

Feedback process
LIFE 100.3 welcomes any feedback regarding the methods we use to provide services to persons with disabilities.

Individuals may provide their feedback by the following methods:

In person or in writing to:
LIFE 100.3 115 Bell Farm Road, Suite 111, Barrie, Ontario, L4M5G1

Click here to access the contact form and send us your comments or questions with an option to remain anonymous.

All feedback not made anonymously will be acknowledged within 7 business days of receipt. Personal information remains confidential unless consent to disclosure of that information is given.

LIFE 100.3 will review and assess all feedback received with respect to the LIFE 100.3 office accessibility practices and policies. If the feedback is in the nature of a complaint, the comment(s) or allegation(s) will be investigated, unless they are made in bad faith, or are frivolous or vexatious. Feedback will be shared with the appropriate departments and office contacts.

Modifications to this policy
Any existing policy that is not aligned with the Accessibility Policy will be removed or modified.

Questions about this policy
LIFE 100.3 welcomes suggestions from staff for improving this policy and the manner in which we provide services to persons with disabilities.

Requests for AODA compliance documents
Upon request, LIFE 100.3, shall provide a copy of this policy to any person. When a request for this policy is received, LIFE 100.3 will provide the document or information in a format that takes into account the requestor’s disabilities.

The Canadian Radio-Television and Telecommunications Commission (CRTC) regulates and supervises broadcasting and telecommunications in Canada. The CRTC has created a wide range of requirements under the Broadcasting Act and the Telecommunications Act that relate to identifying and removing barriers and preventing new barriers. Trust Communications Ministries complies with the applicable conditions of licence, regulations, orders, and conditions of service. As we are federally regulated, this form conforms to the Accessible Canada Act and the Web Content Accessibility Guidelines. We have promised to respond directly to accessibility concerns within 7 days of receiving.  We will keep the complainant informed of the process until the matter is resolved.